Terms & Conditions — Your Agreement with 7zen

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" refers to the 7zen website, mobile interface, and all associated services accessible at 7zen.io and its subdomains.
• "Player" or "you" refers to any individual who has registered an account on the 7zen platform or is accessing any part of the platform.
• "Account" refers to the registered user account created by a Player on the 7zen platform.
• "Balance" refers to the total of real-money funds held in a Player's account, excluding any bonus funds unless explicitly stated.
• "Bonus Funds" refers to promotional credits issued by 7zen subject to wagering requirements and bonus-specific terms.
• "Wagering Requirement" refers to the number of times a Player must bet a bonus amount (or bonus plus deposit amount) before that bonus may be converted to withdrawable balance.
• "BDT" refers to Bangladeshi Taka (৳), the sole currency in which Player balances and transactions are denominated on 7zen.
• "Game Provider" refers to a third-party software supplier whose titles are made available on the 7zen platform, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• "Responsible Gaming Tools" refers to deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion features available within a Player's account settings.
• "KYC" (Know Your Customer) refers to the identity verification process required by 7zen before processing withdrawals or upon request at any stage of the account lifecycle.

2. Eligibility & Registration

2.1 Minimum Age. Access to and use of the 7zen platform is strictly limited to individuals who are 21 years of age or older. By registering an account, you represent and warrant that you are at least 21 years old. 7zen reserves the right to request documentary proof of age at any time. Accounts found to belong to underage players will be immediately suspended, all funds forfeited, and the matter referred to the relevant authorities where required.

2.2 One Account Per Player. Each Player is permitted to hold only one registered account on the 7zen platform. Operating multiple accounts ("multi-accounting") is a material breach of these Terms and will result in the permanent closure of all associated accounts and forfeiture of all balances, including any pending withdrawals.

2.3 Accurate Information. When registering, you must provide truthful, accurate, and complete information including your full legal name, date of birth, residential address, and mobile number. You are responsible for keeping this information current. 7zen will not be liable for any loss arising from inaccurate registration details provided by a Player.

2.4 Geographic Restrictions. 7zen is an offshore platform. It is your sole responsibility to determine whether accessing and using online gambling services is lawful in your jurisdiction. By using 7zen, you confirm that you are not accessing the platform from a jurisdiction where such access is expressly prohibited by applicable law. 7zen makes no representation that its services are appropriate or legally available in any specific location.

2.5 Prohibition on Certain Persons. Employees, contractors, and immediate family members of 7zen and its affiliated Game Providers are not permitted to hold Player accounts or participate in any real-money gaming or betting activity on the platform.

3. Account Security

3.1 Password Responsibility. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. 7zen will never ask you to provide your password via email, live chat, or any other communication channel.

3.2 Unauthorised Access. If you suspect that your account has been accessed by an unauthorised party, you must notify 7zen support immediately at [email protected]. Upon receipt of such notification, 7zen will take reasonable steps to secure the account pending investigation. 7zen is not liable for losses incurred prior to the notification of unauthorised access.

3.3 Two-Factor Authentication. 7zen offers two-factor authentication (2FA) linked to your registered Bangladeshi mobile number. Players are strongly encouraged to enable 2FA to add an additional layer of protection against unauthorised account access. Enabling 2FA does not alter or limit any of your obligations under these Terms.

3.4 Device and Session Security. You are responsible for ensuring that the device from which you access 7zen is free from malware, keyloggers, and other unauthorised software. 7zen is not responsible for any losses arising from compromised devices or browser environments used to access the platform.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods. 7zen currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and select debit cards issued by Bangladeshi banks including City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The availability of specific payment methods is subject to change without prior notice.

4.2 Minimum Deposit. The minimum deposit on 7zen is ৳500 per transaction. There is no maximum deposit limit imposed by the platform, though individual payment providers may apply their own transaction caps. Players are responsible for being aware of their payment provider's limits.

4.3 Deposit Processing. Deposits via bKash and Nagad are typically credited to a Player's 7zen account balance within two minutes of the transaction being confirmed by the payment provider. Delays beyond five minutes should be reported to 7zen support with the transaction reference number.

4.4 Withdrawal Requests. Withdrawal requests are processed by 7zen within four business hours under normal operating conditions. Withdrawal requests submitted during Bangladeshi public holidays or peak processing periods may take up to 24 hours. 7zen reserves the right to request KYC documentation before processing any withdrawal, regardless of amount.

4.5 Withdrawal Conditions. Withdrawals are only available to the same payment method used for the most recent deposit, unless specifically approved otherwise by the 7zen finance team. Players may not withdraw funds that are subject to an active wagering requirement. Minimum withdrawal amount is ৳500.

4.6 Currency. All Player balances, deposits, withdrawals, bets, and winnings on the 7zen platform are denominated exclusively in Bangladeshi Taka (৳ / BDT). 7zen does not accept or process transactions in any foreign currency.

4.7 Third-Party Payments. Players must not deposit funds from a payment account that is not registered in their own name. Deposits from third-party accounts will be reversed, any associated winnings voided, and the Player's account may be suspended pending investigation.

5. Bonuses & Promotions

5.1 General Bonus Terms. All bonuses, free spins, cashback offers, and promotional credits issued by 7zen are subject to these general bonus terms as well as any specific terms attached to the individual promotion. In the event of a conflict between general and specific bonus terms, the specific promotion terms prevail.

5.2 Wagering Requirements. Unless explicitly stated otherwise, all bonus funds are subject to a wagering requirement before they may be withdrawn as real money. The applicable wagering multiplier is stated in the specific promotion terms. For example, a bonus of ৳1,000 with a 30x wagering requirement must be wagered a total of ৳30,000 before it converts to withdrawable balance.

5.3 Bonus Expiry. Bonus funds that are not used within the validity period specified in the relevant promotion will be forfeited automatically. 7zen is not obliged to notify Players of imminent bonus expiry, although the platform may send courtesy reminders at its discretion.

5.4 Prohibited Bonus Strategies. Using low-risk or balanced betting strategies — including but not limited to betting on both sides of a market simultaneously, exploiting promotional terms to generate guaranteed or near-guaranteed returns ("bonus abuse") — is strictly prohibited. Where 7zen determines that a Player has engaged in bonus abuse, it reserves the right to void the relevant bonus and any winnings derived from it.

5.5 Promotional Modifications. 7zen may modify, suspend, or discontinue any promotion at any time without prior notice. Promotional terms are published on the relevant promotion page and are updated as changes take effect. It is the Player's responsibility to review the applicable terms before participating in any promotion.

5.6 Seasonal Promotions. 7zen offers periodic promotions tied to the Bangladeshi sporting calendar and cultural events, including but not limited to BPL season bonuses, Eid reload offers, Pohela Boishakh welcome packages, and IPL specials. These promotions are governed by their individual terms, which will be published on the 7zen promotions section when active.

6. Game Rules & Betting

6.1 Game Integrity. All casino games available on the 7zen platform are supplied by independently certified Game Providers. Random Number Generator (RNG) based titles carry third-party certification for statistical fairness. Live dealer games operate from professional studios under the supervision of qualified dealers and are streamed in real time.

6.2 Finality of Results. All game outcomes and bet settlements are final once confirmed by the relevant game engine or sports data feed. Errors that are clearly the result of a system malfunction will be investigated, and affected rounds may be voided at 7zen's discretion. No claim for compensation arising from a void round will be entertained beyond the return of the original stake.

6.3 Technical Interruptions. In the event of a network disconnection during an active game round, 7zen's system will record the last confirmed game state. On reconnection, the Player's account will reflect the outcome of any completed round. Where a round cannot be completed due to a platform-side failure, the original stake will be returned to the Player's balance.

6.4 Sports Betting Rules. Cricket and other sports betting markets on 7zen are governed by the market-specific rules published on the relevant betting page. Where a sporting event is postponed, abandoned, or voided, bets will be settled in accordance with the applicable market rules. Pre-match bets placed on a match that does not commence within 12 hours of the scheduled start time will be voided and stakes returned.

6.5 Maximum Winnings. 7zen reserves the right to impose a maximum single-transaction win cap or a maximum daily withdrawal limit. Where applicable, such limits are published in the relevant game lobby or promotion terms. Winnings exceeding any applicable cap may be paid in instalments at the schedule determined by 7zen's finance team.

7. Prohibited Conduct

The following actions constitute a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and/or referral to relevant law enforcement or regulatory authorities:

• Providing false, misleading, or fraudulent registration information.
• Opening or operating more than one account on the 7zen platform.
• Attempting to access or use the platform if you are under 21 years of age.
• Using software, bots, scripts, or automated tools to interact with the platform or gain an unfair advantage in any game or market.
• Colluding with other Players or third parties to fix game outcomes or manipulate betting markets.
• Depositing funds obtained through unlawful means or using the platform to facilitate money laundering or any other financial crime.
• Exploiting bugs, errors, or technical vulnerabilities in the platform or any Game Provider's software. Any winnings derived from such exploitation will be voided.
• Engaging in chargebacks or reversals of legitimate deposits without prior authorisation from 7zen.
• Threatening, harassing, or abusing 7zen staff or other Players through any communication channel.
• Attempting to circumvent any responsible gaming limit, self-exclusion, or account restriction placed on your account by yourself or by 7zen.

8. Responsible Gaming

8.1 Our Commitment. 7zen is committed to promoting responsible gaming across all of its products and services. We believe that gambling should be an enjoyable recreational activity. We actively support Players in maintaining control of their gaming behaviour through the tools and resources described in this section.

8.2 Player Tools. The following responsible gaming tools are available to all Players directly within their account settings, without requiring a support request: deposit limits (daily, weekly, or monthly), loss limits (daily, weekly, or monthly), session time reminders, reality check notifications, cooling-off periods (24 hours to 6 weeks), and self-exclusion (minimum 6 months).

8.3 Self-Exclusion. A Player who requests self-exclusion will have their account access suspended for the requested period. During a self-exclusion period, 7zen will take reasonable technical steps to prevent the excluded Player from opening a new account. Self-exclusion requests should be submitted to [email protected] or via the responsible gaming section of account settings. Self-exclusion periods cannot be shortened once activated — they may only be extended.

8.4 Minor Protection. 7zen strictly prohibits access by persons under 21 years of age. Players with children in their household are encouraged to use device-level parental control software to prevent minors from accessing gambling websites. 7zen will cooperate fully with any inquiry arising from a minor accessing the platform.

For further information on responsible gaming at 7zen, please visit our dedicated Responsible Gaming page.

9. Intellectual Property

9.1 Platform Content. All content on the 7zen platform — including but not limited to the brand name, logo, design, graphics, software, text, images, and audio-visual material — is the exclusive intellectual property of 7zen or its licensors. No content may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of 7zen.

9.2 Game Content. Game titles, artwork, and software supplied by Game Providers remain the intellectual property of the respective provider. Players are granted a limited, non-exclusive, non-transferable licence to use game software solely for personal, non-commercial recreational purposes while accessing 7zen. Reverse engineering, copying, or redistribution of game software is strictly prohibited.

9.3 Player Licence. Nothing in these Terms grants the Player any ownership interest in 7zen's platform, software, or brand assets. The Player's right to access and use 7zen's services is a licence that may be revoked in accordance with these Terms.

10. Limitation of Liability

10.1 Platform Availability. 7zen endeavours to maintain platform availability 24 hours a day, 7 days a week. However, it does not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance where practicable. 7zen will not be liable for any loss of winnings, missed betting opportunities, or other damages resulting from planned or unplanned platform downtime.

10.2 Exclusion of Indirect Loss. To the fullest extent permitted by applicable law, 7zen excludes all liability for indirect, consequential, special, or punitive damages arising from a Player's use of or inability to use the platform, including loss of profits, loss of data, and loss of business opportunity.

10.3 Cap on Direct Liability. Where 7zen is found to be directly liable to a Player for any claim arising under these Terms, 7zen's total liability shall not exceed the amount deposited by the Player in the 30-day period immediately preceding the event giving rise to the claim.

10.4 Third-Party Game Providers. 7zen acts as a distributor of games supplied by third-party Game Providers. 7zen is not liable for errors, omissions, or technical failures occurring within Game Provider software, except where such errors result in Player funds being incorrectly debited from the Player's 7zen balance.

10.5 Force Majeure. 7zen shall not be liable for any failure or delay in performing its obligations under these Terms arising from circumstances beyond its reasonable control, including acts of God, government actions, internet infrastructure failures, cyberattacks, or natural disasters.

11. Account Suspension & Termination

11.1 Suspension by 7zen. 7zen reserves the right to suspend a Player's account at any time, with or without prior notice, where it reasonably suspects a breach of these Terms, fraudulent activity, money laundering, collusion, multi-accounting, or any other conduct prejudicial to the integrity of the platform or other Players.

11.2 Termination by 7zen. Following investigation of a suspended account, 7zen may elect to permanently close the account. Upon permanent closure for cause, any remaining balance may be forfeited in accordance with the specific breach identified. Where no breach is identified, the balance will be returned to the Player via the most recently used payment method after applicable verification.

11.3 Closure by Player. A Player may request voluntary account closure at any time by contacting 7zen support at [email protected]. Prior to closure, all pending wagering requirements must be settled and any pending withdrawals processed. 7zen will aim to process voluntary closure requests within 5 business days.

11.4 Effect of Termination. Upon termination of an account — whether by 7zen or the Player — all rights granted to the Player under these Terms immediately cease. Provisions that by their nature should survive termination (including but not limited to Sections 7, 9, 10, and 13) shall continue in full force.

12. Amendments to These Terms

12.1 Right to Amend. 7zen reserves the right to amend, update, or replace these Terms & Conditions at any time. The most current version of these Terms will always be published on this page with an updated effective date.

12.2 Notice of Changes. Where changes to these Terms are material, 7zen will endeavour to notify registered Players via email to their registered address or via an in-platform notification at least 7 days before the changes take effect. For non-material amendments (such as typographical corrections or clarifications that do not alter the substance of any provision), 7zen may update the Terms immediately without prior notice.

12.3 Continued Use Constitutes Acceptance. Your continued use of the 7zen platform after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and request account closure.

13. Governing Law & Dispute Resolution

13.1 Governing Law. These Terms & Conditions shall be governed by and construed in accordance with applicable international gaming laws and the internal policies of 7zen as an offshore platform. Players access 7zen's services entirely at their own risk and are solely responsible for compliance with the laws applicable in their own jurisdiction.

13.2 Dispute Resolution. In the event of a dispute arising from these Terms or from any transaction on the 7zen platform, the Player should first contact 7zen support to seek an informal resolution. 7zen aims to respond to all formal complaints within 5 business days. Where an informal resolution cannot be reached, the dispute will be escalated to 7zen's internal disputes panel, whose decision shall be final and binding on both parties.

13.3 Game Dispute Process. For game-specific disputes (e.g., a disputed game outcome or settlement error), the Player must submit the dispute within 72 hours of the relevant game round or bet settlement. Disputes submitted outside this window may not be investigated. 7zen will liaise with the relevant Game Provider to conduct a technical review of the disputed round.

13.4 No Class Actions. All disputes must be brought in an individual capacity. Players agree to waive any right to bring or participate in any class action or collective proceedings against 7zen.

14. Contact Information

If you have questions about these Terms & Conditions, wish to submit a formal complaint, or require assistance with any aspect of your 7zen account, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget on the 7zen platform
• Response Time: Email queries are typically answered within 4 business hours during Bangladesh Standard Time (BST, UTC+6) business hours; live chat average response is under 3 minutes
• Languages: Support is available in both English and Bengali