Your Privacy Matters at 7zen

1. Who We Are

1.1 Data Controller. 7zen operates as an offshore online casino and sports betting platform accessible at 7zen.io. For the purposes of this Privacy Policy, 7zen is the data controller responsible for the personal information collected through the platform. References to "7zen", "we", "us", or "our" throughout this document refer to the 7zen platform and its operating entity.

1.2 Platform Description. 7zen is Bangladesh's premier English-language online gaming destination, offering casino games from world-class providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as cricket and sports betting markets. 7zen processes personal data about registered players located primarily in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh more broadly.

1.3 Contact for Privacy Matters. All privacy-related enquiries, data subject requests, and complaints should be directed to our support team at [email protected]. Please include "Privacy Request" in the subject line of your message so it is routed correctly to our data protection team.

2. Data We Collect

7zen collects personal data through several distinct channels. The categories of data we collect are described below:

2.1 Registration Data. When you create a 7zen account, we collect the information you provide directly, including your full legal name, date of birth, gender, residential address (including district, division, and postal code within Bangladesh), mobile phone number, and chosen username. This information is mandatory for account creation and cannot be omitted.

2.2 Identity Verification (KYC) Data. In order to comply with our platform's Know Your Customer obligations, we may collect copies of government-issued photographic identification (such as your National Identity Card, passport, or driving licence), proof of residential address (such as a utility bill or bank statement), and a selfie photograph. KYC documents are collected at the withdrawal stage or upon request and are processed securely.

2.3 Financial & Payment Data. We collect information about your deposits and withdrawals, including the payment method used (bKash, Nagad, Rocket, Upay, or bank card), the mobile number or account identifier associated with that payment method, transaction amounts in Bangladeshi Taka (৳), and transaction timestamps. We do not store complete card numbers or full mobile banking PINs — payment authentication is handled by the respective payment provider.

2.4 Gameplay & Betting Data. We record your activity on the 7zen platform, including the games you play, the bets you place, the amounts wagered, game outcomes, session durations, and the responsible gaming tools you have enabled. This data is used to operate the platform, resolve disputes, and identify patterns of problem gambling.

2.5 Technical & Device Data. When you access 7zen, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and timestamps of your sessions. This data helps us maintain platform security and optimise the user experience.

2.6 Communications Data. If you contact 7zen via live chat, email, or any other support channel, we retain records of that correspondence, including the content of your messages, the time and date of contact, and the resolution provided. This data is used for quality assurance, staff training, and dispute resolution.

2.7 Marketing Preferences. We record your consent status for marketing communications and your stated preferences regarding the types of promotions you wish to receive (for example, cricket betting offers, slot bonuses, or seasonal Eid and BPL promotions).

Data Category	Examples	Collection Method
Registration Data	Name, date of birth, address, mobile number	Provided by you at sign-up
KYC / Identity Data	NID, passport, selfie, proof of address	Uploaded by you upon request
Financial Data	bKash/Nagad transaction IDs, deposit amounts in ৳	Generated during transactions
Gameplay Data	Game sessions, bets placed, winnings, bet history	Recorded automatically during play
Technical Data	IP address, browser, device type, session timestamps	Collected automatically via server logs
Communications Data	Live chat transcripts, support emails	Retained from support interactions
Marketing Preferences	Consent status, promotion type preferences	Recorded at opt-in or account settings

3. How We Use Your Data

7zen uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your 7zen account, including processing your registration, enabling login, and managing your account settings and preferences.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels, and to maintain accurate financial records of all transactions denominated in BDT.
• Identity Verification: To verify your age (21+ requirement), identity, and residential details as part of our KYC process prior to processing withdrawals or when required by our internal risk procedures.
• Game Delivery & Platform Operation: To deliver casino games, live dealer tables, and sports betting markets from our certified Game Providers, and to ensure the platform functions correctly across all devices.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce self-exclusion and cooling-off periods you have requested, and to administer deposit and loss limit tools.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent account activity, multi-accounting, bonus abuse, money laundering, and other conduct prohibited under our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and improve our support quality through review of interaction records.
• Platform Improvement: To analyse aggregate usage patterns and technical performance data in order to improve game load times, navigation flows, and the overall 7zen user experience.
• Marketing Communications: Where you have provided explicit consent, to send you personalised promotional offers, bonus notifications, BPL and cricket season alerts, and seasonal promotions such as Eid reload offers and Pohela Boishakh specials.
• Legal Compliance: To comply with applicable legal obligations, respond to valid requests from competent authorities, and enforce our Terms & Conditions.

4. Legal Basis for Processing

4.1 Contractual Necessity. The majority of the personal data processing undertaken by 7zen is necessary for the performance of the contract between you (the Player) and 7zen (the Platform). Without processing your registration data, payment data, and gameplay data, we cannot provide the services you have signed up for.

4.2 Legitimate Interests. 7zen processes certain categories of data — particularly technical data, gameplay analytics, and fraud detection signals — on the basis of its legitimate interest in operating a secure, fair, and commercially viable gaming platform. We conduct proportionality assessments to ensure that our legitimate interests do not override your fundamental rights and freedoms.

4.3 Consent. Where 7zen relies on consent as the legal basis for processing — specifically for marketing communications and non-essential cookies — we will obtain your explicit, informed consent before commencing that processing. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4.4 Legal Obligation. In certain circumstances, 7zen may be required to process your personal data to comply with a legal obligation, including responding to a lawful request from a court, regulator, or law enforcement authority. In such cases, we will process only the minimum data necessary to fulfil the obligation.

5. Sharing Your Data

5.1 Payment Processors. To facilitate your deposits and withdrawals, 7zen shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers receive only the data necessary to process the specific transaction and are bound by their own privacy and data security obligations.

5.2 Game Providers. When you launch a game supplied by a third-party Game Provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), certain session data — including your player ID, session token, game stakes, and outcomes — is transmitted to that provider's systems in order to operate the game. Game Providers process this data under their own privacy policies and data processing agreements with 7zen.

5.3 Technology & Infrastructure Partners. 7zen uses third-party infrastructure providers for hosting, content delivery, cybersecurity monitoring, and analytics. These partners process data strictly on 7zen's instructions and are contractually prohibited from using your data for their own purposes.

5.4 Legal Disclosures. 7zen may disclose your personal data to competent legal authorities, courts, or regulators where required by law or where necessary to protect the rights, property, or safety of 7zen, its players, or the public. We will notify you of any such disclosure where legally permitted to do so.

5.5 No Sale of Personal Data. 7zen does not sell, rent, or trade your personal data to any third party for that party's own marketing or commercial purposes. Your data is used solely to operate the 7zen platform and deliver the services you have registered for.

5.6 Business Transfers. In the event of a merger, acquisition, or sale of substantially all of 7zen's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via email or platform notification prior to your data being transferred or subjected to a different privacy policy.

6. Cookies & Tracking Technologies

6.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on return visits, remember your preferences, and collect analytical data about how you interact with the site. 7zen uses both first-party cookies (set by 7zen.io directly) and third-party cookies (set by trusted service providers).

6.2 Types of Cookies Used by 7zen.

• Strictly Necessary Cookies: These cookies are essential for the 7zen platform to function. They enable you to log in, maintain your session, and navigate between pages securely. These cookies cannot be disabled without severely impairing platform functionality.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, device settings, and responsible gaming tools you have enabled, so you do not need to re-enter them on each visit.
• Analytical Cookies: We use anonymised analytics data to understand how players navigate the 7zen platform — which pages are visited most, how long sessions last, and where technical errors occur. This data is used exclusively to improve platform performance.
• Marketing Cookies: With your consent, we may use cookies to track whether you clicked on a promotional link and arrived at 7zen through a specific campaign, so we can attribute and optimise our marketing spend. No cross-site tracking profiles are built.

6.3 Managing Cookies. You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

7. Data Retention

7.1 Retention Periods. 7zen retains your personal data for as long as your account is active, and for a defined period thereafter as required to fulfil legal, regulatory, and business obligations. The key retention periods are as follows:

Data Category	Retention Period	Reason
Account & Registration Data	Duration of account + 5 years post-closure	Contractual and legal compliance
KYC / Identity Documents	Duration of account + 5 years post-closure	Identity verification obligations
Financial & Transaction Records	7 years from transaction date	Financial record-keeping requirements
Gameplay & Betting History	5 years from date of activity	Dispute resolution, fraud detection
Customer Support Records	3 years from date of interaction	Quality assurance, dispute resolution
Marketing Consent Records	Until consent withdrawn + 1 year	Proof of consent basis
Technical / Server Logs	90 days on a rolling basis	Security monitoring, incident response

7.2 Deletion Process. At the end of the applicable retention period, personal data is either permanently deleted from 7zen's systems or irreversibly anonymised such that it can no longer be attributed to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

8. Data Security

8.1 Technical Safeguards. 7zen implements a comprehensive suite of technical security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include TLS/SSL encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication for administrative access to production systems, intrusion detection and prevention systems, regular third-party penetration testing, and automated vulnerability scanning.

8.2 Organisational Safeguards. Access to personal data within 7zen's organisation is strictly limited on a need-to-know basis. All staff and contractors with access to personal data are subject to confidentiality obligations and receive regular data protection training. Access controls are reviewed and audited on a quarterly basis.

8.3 Payment Security. 7zen does not store complete payment credentials, including full bKash or Nagad account numbers, bank card numbers, or mobile banking PINs. All payment authentication is conducted by the respective payment provider over their own secure channels. 7zen retains only transaction reference numbers and amounts for record-keeping purposes.

8.4 Data Breach Response. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7zen will notify affected Players without undue delay and in any event within 72 hours of becoming aware of the breach, where technically feasible. The notification will describe the nature of the breach, the categories of data affected, and the steps we are taking to mitigate the impact.

9. Your Privacy Rights

As a user of the 7zen platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request — [Right Type]". We will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of all personal data that 7zen holds about you, together with information about how that data is processed.
• Right to Rectification: If any personal data 7zen holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: You may request that 7zen delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis exists), or where you object to processing and we have no overriding legitimate grounds. This right is subject to legal retention obligations that may require us to retain certain data.
• Right to Restriction: You may request that 7zen restrict the processing of your personal data in certain circumstances — for example, while we investigate a data accuracy dispute you have raised.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where 7zen relies on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: If you believe that 7zen has processed your personal data in breach of applicable data protection principles, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

10. Children & Minors

10.1 Strict Age Policy. The 7zen platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or store personal data relating to any individual under the age of 21. If 7zen discovers or is notified that personal data has been collected from a person under 21, all such data will be deleted immediately and the associated account permanently closed.

10.2 Parental Guidance. Parents and guardians of minor children in their household are strongly advised to implement device-level parental control software to prevent underage individuals from accessing online gambling platforms. 7zen will cooperate fully with any enquiry from a parent, guardian, or relevant authority regarding a minor's access to the platform.

10.3 Reporting Underage Access. If you suspect that a minor has accessed or registered an account on 7zen, please report this immediately to [email protected]. We take all such reports seriously and will investigate promptly.

11. International Data Transfers

11.1 Cross-Border Processing. As an offshore platform serving players in Bangladesh, 7zen's infrastructure and certain service providers may be located outside of Bangladesh. Your personal data may therefore be transferred to, stored in, and processed in jurisdictions other than Bangladesh, including but not limited to data centre locations used by our hosting and security infrastructure partners.

11.2 Transfer Safeguards. Where personal data is transferred internationally, 7zen ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. Such safeguards include contractual obligations binding the recipient to appropriate data protection standards, technical encryption of data in transit and at rest, and regular assessment of the security practices of international data processors.

11.3 Payment Provider Transfers. Transaction data shared with payment providers such as bKash and Nagad is processed within Bangladesh in accordance with those providers' own data processing infrastructure. 7zen has no direct control over the internal data handling practices of payment providers; Players are encouraged to review those providers' privacy policies directly.

12. Marketing Communications

12.1 Opt-In Basis. 7zen sends marketing communications — including bonus offer notifications, cricket betting alerts, BPL season promotions, IPL specials, Eid reload bonuses, and Pohela Boishakh offers — only to Players who have explicitly opted in to receive such communications during registration or via their account settings.

12.2 Communication Channels. Marketing communications from 7zen may be delivered via the following channels, subject to your stated preferences: SMS to your registered Bangladeshi mobile number, email to your registered email address, and in-platform notifications within the 7zen interface. We do not contact Players via WhatsApp, Telegram, or any other third-party messaging platform for marketing purposes without explicit consent to that specific channel.

12.3 Opting Out. You may withdraw your consent to receive marketing communications at any time by: (a) updating your marketing preferences in your account settings; (b) clicking the unsubscribe link in any marketing email; or (c) contacting us at [email protected]. Opt-out requests will be processed within 5 business days. Please note that opting out of marketing does not affect transactional communications relating to your account, such as deposit confirmations, withdrawal notifications, or security alerts.

12.4 No Third-Party Marketing. 7zen does not share your personal data with any third party for the purpose of that party marketing its own products or services to you. Your contact details are used solely for 7zen's own communications.

13. Updates to This Privacy Policy

13.1 Right to Update. 7zen reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The most current version of this Privacy Policy will always be published on this page, with the effective date updated accordingly.

13.2 Notification of Material Changes. Where changes to this Privacy Policy are material — that is, where they significantly affect how we use your personal data or your rights in relation to it — 7zen will notify registered Players by email to their registered address or via an in-platform notification at least 14 days before the changes take effect.

13.3 Continued Use. Your continued use of the 7zen platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any change to this Privacy Policy, please cease using the platform and contact us to request account closure and data deletion where applicable.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data 7zen holds about you, please contact our data protection team using the details below:

• Email: [email protected] — please mark your subject line "Privacy Request"
• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget on the 7zen platform
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days
• Languages: Privacy requests are handled in both English and Bengali by our dedicated support team